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Store Policies

Things You Need to Know

At NEL, we’re dedicated to giving our customers a fair, rewarding, and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

Shipping Info

Once an order is received, please allow up to 2-4 business days for it to be processed and shipped out.  We ship from Detroit, MI and offer various shipping options. Fur Jackets and Embroidered
items may take up to three weeks. 

Please confirm your shipping information is correct at the time of purchase, we cannot guarantee any updates on incorrect address' once your order has been placed. NEL cannot be held responsible for lost or stolen packages due to inaccuracies. 

If a package does not arrive, is damaged, or is lost in transit, please notify us within 30 days of shipping so we can assist you to the best of our ability. Please contact us for any additional questions at Info@thestudiobynel.com

Fancy Gift Box

Return Policy

If an item arrives damaged, we'll happily replace it for you. Please contact us at within 7 days of receiving your order. 

We do our best to ensure accurate color representation, but we cannot ensure that the colors on the website are exactly true to life because this depends on the calibration of your computer/monitor.

We are a small team and unfortunately cannot have the return policy of large companies. Thank you for your understanding.

We ask that you please read and understand our Return Policy. Please let us know if you have any questions or concerns before purchasing.

We ONLY OFFER STORE CREDIT FOR RETURNS.  We do not refund back to your original method of payment. Please feel free to contact us directly regarding sizes or styling as we are more than happy to assist you with any questions.

Items can be returned within 7 days from the date your items are delivered or picked up locally. Items must be in *original condition (tags attached) within 7 days to receive an exchange or store credit. DISCOUNTED/ SALE ITEMS ARE FINAL SALE.

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